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ServiceNow CIS-HAM Exam is a rigorous exam that tests an individual’s understanding of ServiceNow’s hardware asset management capabilities. CIS-HAM exam consists of 60 multiple-choice questions and has a time limit of 90 minutes. Individuals who pass the exam receive a ServiceNow Certified Implementation Specialist - Hardware Asset Management certification, which is valid for two years.

ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q19-Q24):

NEW QUESTION # 19
Which of these automatic restocking actions are available in baseline? (Choose two.)

A. Create a transfer order to restock from another stockroom
B. Create a new asset from any returned inventory
C. Create a task assigned to the stock room manage to create a purchase order
D. Create a task assigned to stock room manager to contact procurement manager
E. Create a transfer order to restock from a vendor

Answer: A,C

NEW QUESTION # 20
What is the difference between ITAM personas and ITAM Roles? (Choose four.)

A. Personas control access to features in the product
B. Roles represent types of users of the product
C. A user may have multiple roles, but a single persona
D. Personas represent types of users of the product
E. A user may have multiple roles and personas
F. Roles control access to features in the product

Answer: C,D,E,F

Explanation:
According to the ServiceNow Hardware Asset Management documentation, ITAM personas and ITAM roles are different concepts that relate to the types and access of users of the product. The difference between them are as follows:
* ITAM personas are user profiles that represent the typical users of the ITAM product and their business needs. They are not tied to any specific role or permission, but rather describe the goals, challenges, and expectations of the users. For example, some of the ITAM personas are IT Asset Manager, IT Asset Analyst, IT Procurement Manager, and IT Finance Manager1.
* ITAM roles are access controls that determine what features and functions a user can access in the ITAM product. They are assigned to users or groups based on their responsibilities and tasks. They can also be combined to grant multiple levels of access to a user. For example, some of the ITAM roles are asset, asset_admin, asset_tagging, and procurement2.
Therefore, a user may have multiple roles, but a single persona (A), roles control access to features in the product (B), personas represent types of users of the product , and a user may have multiple roles and personas (F) are the correct statements that describe the difference between ITAM personas and ITAM roles. References:
1: ITAM personas 2: ITAM roles

NEW QUESTION # 21
What is included in the total cost of ownership? (Choose two.)

A. Delivery cost
B. Original cost
C. Operational expense
D. Depreciation expense

Answer: B,C

Explanation:
The total cost of ownership (TCO) is a financial estimate that measures the direct and indirect costs of owning and operating an asset over its entire lifecycle. The TCO includes the following components:
Original cost: This is the initial purchase price of the asset, which may include taxes, fees, shipping, and installation costs. The original cost is also known as the acquisition cost or the capital expense.
Operational expense: This is the ongoing cost of maintaining and using the asset throughout its lifecycle, which may include repair, upgrade, maintenance, support, energy, consumables, and disposal costs. The operational expense is also known as the operating expense or the opex.
Depreciation expense: This is the reduction in the value of the asset over time due to wear and tear, obsolescence, or market changes. The depreciation expense is also known as the depreciation cost or the depreciation charge.
Delivery cost: This is the cost of transporting the asset from the supplier to the buyer, which may include freight, insurance, customs, and handling fees. The delivery cost is also known as the shipping cost or the transportation cost.
The TCO can be calculated by adding the original cost, the operational expense, and the depreciation expense, and subtracting the delivery cost. Alternatively, the TCO can be calculated by multiplying the annual cost of ownership by the expected lifespan of the asset.
Reference:
Hardware Asset Management - ServiceNow, which provides a data sheet with the key capabilities and benefits of the Hardware Asset Management application, including the ability to track the total cost of ownership of assets.
Hardware Asset Management - Customer Success - ServiceNow, which provides a success map that outlines the processes and best practices for implementing, running, and optimizing the Hardware Asset Management applications, based on the Capability Blueprint framework.
[Total Cost of Ownership (TCO) - Investopedia], which explains the concept and calculation of the total cost of ownership, and why it is important for business decision making.

NEW QUESTION # 22
When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?

A. Stop the scheduled FSM jobs, activate HAM, then restart the scheduled FSM jobs
B. Activate HAM and then re-run the scheduled FSM jobs
C. No configuration is required: asset tasks automatically activate behind the scenes
D. Activate HAM, then run scheduled job "Asset - Create FSM asset tasks" to insert the asset tasks

Answer: C

Explanation:
* To activate HAM, navigate to System Definition > Plugins and search for Hardware Asset Management. Click Activate/Upgrade and follow the instructions1.
* To run the scheduled job "Asset - Create FSM asset tasks", navigate to System Definition > Scheduled Jobs and search for the job name. Click Execute Now to run the job immediately or set a schedule for it to run periodically2.
* The scheduled job will create asset tasks for existing incidents, changes, and work orders that have assets associated with them. The asset tasks will be linked to the parent records and will have the same state and assignment group as the parent records2.
* The asset tasks will allow the asset managers to track and manage the assets involved in the service delivery processes3. References:
* 1: Hardware Asset Management - ServiceNow
* 2: Asset - Create FSM asset tasks scheduled job
* 3: Hardware Asset Management and Field Service Management integration

NEW QUESTION # 23
An event runs each night to send reminders to contract administrators about contract expiration dates (e.g., so they can renew or renegotiate the contract). By default, when does the contract administrator receive these notifications? (Choose four.)

A. 60 days before
B. 30 days before
C. 10 days before
D. 1 week before
E. 90 days before
F. Day of expiration

Answer: A,B,E,F

Explanation:
According to the ServiceNow Hardware Asset Management overview document1, the lease contract expiration flow sends notifications to the contract administrator before a lease contract expires and helps them act on the leased assets to return the asset or extend the contract.
According to the ServiceNow Elite blog post on contract management2, when the contract.expiration event runs on the Contract [ast.contract] table each night, an email message is sent to the person identified as the contract administrator at the following times:
90 days ahead of the contract expiration date
60 days ahead of the contract expiration date
30 days ahead of the contract expiration date
Day of expiration
Therefore, the correct answer is C, D, E, and F.
Reference:
1: Hardware Asset Management overview - ServiceNow - Now Support
2: Contract and renewal management - ServiceNow
3: Contract Management - ServiceNow Elite
4: Email notification condition for contract expiration - ServiceNow

NEW QUESTION # 24
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